SHIPPING & DELIVERY
Do you ship worldwide?
Absolutely! We serve customers from all over the world. In order for us to do so without any hiccups, please make sure that all of your checkout information is entered correctly.
How long will it take for my order to arrive?
Order processing takes 1-2 business days before shipment.
Once your item/s is dispatched, estimated delivery time is:
USA: 3-4 business days
UK: 8-15 business days
Australia: 8-15 business days
Canada: 8-15 business days
Europe: 10 - 15 business days
Rest of world: 10 - 20 business days
Where is my order being shipped from?
The products we offer are shipped from all over the world, including the US, Europe, Russia, and Asia. This allows us to offer great prices while ensuring the highest level of quality.
My order still hasn't arrived, I think it's lost?
If you think your order has been delayed or lost in the post please contact us (firstname.lastname@example.org) and we will start an investigation with the courier.
Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation. We will keep you informed and will be in touch once the investigation has finished.
Do you ship all of the products within my order at the same time?
Most of the time we will ship your products in the same group. However, if there is an extremely high demand for a product you ordered, it may arrive later than the other product(s), you ordered.
What happens if no one is home and my order arrives
Anyone at home can receive the package on behalf of the customer. Usually, the postman will leave the package at your front door, in the mailbox, or he may leave a collection slip if no one is home and you can pick your parcel up from your local post office.
Which cards do you accept?
We accept Visa, Mastercard, and American Express debit and credit cards. We also accept payments through Paypal
Are your prices inclusive of tax?
No, it will be automatically calculated into our product prices.
Is it safe to purchase online?
Yes, very - youremfshield.com uses industry-standard SSL encryption to protect your details. Any sensitive information such as your name, address, and card details are encoded so they can only be read on the secure servers.
I need to change my order, who can help me with this?
If you want to edit or change your order please notify us as soon as possible through our Contact Us page.
DAMAGED ITEMS / PRODUCT CARE
The goods I received are damaged, what should I do?
If you have received a damaged or not as described item upon delivery, please contact us (email@example.com) immediately so we can resolve the problem. Also, visit our Refund Policy to find out if you are eligible for a refund.
EMAILS & NOTIFICATIONS
Will I receive a confirmation email that my payment has been received and product(s) posted?
Yes, you will receive an email notifying you of confirmation of your order.
Tracking information is available 3 days after you have placed your order. If your tracking information is not automatically sent to you via email within 3 days after placing your order, please contact us through our Contact Us page.
I placed an order but I didn't get a confirmation email... What's going on?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email has been sent there. If there is still no confirmation email, please contact us through our Contact Us form.